28th October at The Business Design Centre, Islington, London

Managing People hosted by John Richardson


In this workshop John Richardson will go through the fundamental issues involved in making sure your employees do what you want them to do and the tasks required get done on time, every time.  Suitable for owners, managers and supervisors.  

During this workshop you and your team will learn:

  • How to get crystal clear on the outcome you want for your business.
  • Why your staff all react in different ways and how to ensure you appeal to all styles of personality.
  • Exactly how to deal with "difficult" members of staff - we'll work through this live with attendees.
  • The understanding that your business is a system and that changes you make affect many other parts - often negatively.
  • How to create a clear plan to ensure that your staff continue to work the way you want them to work.

This three-hour workshop takes place in the Executive Centre at Caffè Culture on Monday 28th October and starts 14:00pm. 

Cost £75+vat per booking (£40 for extra guests). 

Please also register for your free visitor badge to gain entry into Caffè Culture and bring both your e-ticket and workshop ticket with you on the day. 

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John Richardson

For the past twelve years John Richardson has become the leading coach, consultant and speaker to the coffee shop industry.  During that time, he has worked with some of the most successful small chain coffee shops to create highly profitable exits.  He has helped establish a highly profitable 27 location coffee shop chain for the NHS.  He works with clients throughout Europe and the Middle East. 

Before that John built and sold, in his own name, 13 different hospitality businesses and employed nearly 1,000 people.  He has owned multiple coffee shops, fish and chip shops, bars, restaurants and at one stage the largest sandwich business in Ireland. 

John is the author of the three best-selling books about the coffee shop and café industry.  He is regularly asked to speak at events and regularly appears on Channel 4 and the BBC as a coffee shop expert. 

Managing People

In this workshop John will go through the fundamental issues involved in making sure your employees do what you want them to do and the tasks required get done on time, every time.  Suitable for owners, managers and supervisors.  

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