Business Design Centre
London

 

 

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Smarter Strategies for a Tougher Market

This one’s for the operators.
The café owners. The managers. The ones juggling costs, queues, staff rotas and still showing up, day after day.

Curated by hospitality expert John Richardson, Caffè Insights 2025 is where real café conversations happen. Practical, proven strategies built for today’s challenges and tomorrow’s opportunities.

Across two packed days, hear from 30+ experts, sponsors and operators who are using tech, automation, and innovation to transform their businesses and do it profitably.

“You don’t need more hours in the day. You need better systems.”

— JOHN RICHARDSON, The Cafe Expert
Caffe Insights Speaker Maxwell
  • Cut Costs Without Cutting Corners

From automation to smart stock systems, discover the systems smart cafés are using to save money without sacrificing quality.

  • Reduce Wage Pressure with Smart Tech

From rota apps and payroll tools to self-serve ordering and automated workflows, see how digital tools are helping cafés stay efficient, reduce burnout and keep teams happy.

  • Boost Loyalty & Repeat Business

Explore how operators are using AI-powered platforms like Embargo and Square to build stronger customer connections — and bigger margins — with smarter loyalty and CRM.

  • Grow Sustainably – Not Stressfully

Hear from operators scaling profitably, with strategies and tools that support multiple sites, streamline operations and give staff space to thrive.

Caffè Insights PartnersCaffè Insights Partners

 

Be Part of It

This isn’t just another talks programme.
Caffè Insights is a hub for hospitality professionals who are done with “coping” and ready to build smarter, stronger café businesses.

Join us at Caffè Culture 2025 and walk away with real tools, practical insights, and connections that can change your business.

Register for your free trade pass now

 

This Year’s Big Four

Automation - From fully automatic machines to intelligent ovens, discover how automation is boosting output, improving consistency and freeing up your team for what really matters — service.

Technology - The gap between struggling and scaling? It’s tech. Learn how the best in the business are using AI tools, costing software, and digital operations platforms to take control — and stay profitable.

People - Staffing costs are higher than ever. We’ll show you real-world examples of tools and strategies that reduce pressure, support retention and create better jobs.

Product - From Gen Z trends to profit-driving menu choices, see how the smartest cafés are using product innovation — and the right kit — to stand out, increase margin and stay relevant.

 

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