13 May 2020
CaffèInsights - Episode Five
Paul Rawlinson runs a hugely successful, food-driven cafe in Harrogate called Baltzersens. He has also just opened a bakery and is trading well above projections. In this extensive interview, he and John discuss:
- The four phases of the COVID crisis and what we can expect as we move through them
- His experience with a restaurant going bust and some very practical advice for people facing this
- How he manages the safety of his staff and insight into customer behaviour at the moment
- How he manages the business daily using technology where possible and will keep investing in this
- Some of the core secrets to the success of Baltzersens and why John feels it will bounce back quicker than many competitors post-lockdown
Read more about Baltzersens and Bakeri Baltzersen.